FAQ
✅ LEGAL & COMPLIANCE FAQ
Is it legal to buy and use pre-owned Microsoft software licenses?
Yes, under the European Court of Justice ruling (C-128/11) and in many other jurisdictions, it is legal to resell and use pre-owned software licenses, provided certain conditions are met.
Can Microsoft block or disable a pre-owned license?
No, as long as the license is genuine, previously activated, deactivated/uninstalled from the original owner, and properly transferred, Microsoft cannot legally block it.
Do we get a license agreement or proof of ownership?
Yes, we provide a full chain of title including original invoice copies, transfer declaration, and compliance documentation.
Will we pass an audit with pre-owned licenses?
Yes. All licenses provided are audit-compliant with necessary documentation to demonstrate legal ownership and usage rights.
Are there geographic restrictions on license usage?
Some licenses are EEA-bound (European Economic Area). We only sell licenses that are permitted for resale and use in permitted regions. Write to us on your region of use, we shall check and confirm.
⚙️ TECHNICAL FAQ
Are these perpetual or subscription licenses?
These are perpetual licenses, which means you pay once and use them indefinitely without any renewal.
Are the licenses volume licenses or OEM/retail?
Can these licenses be installed on virtual machines or cloud environments?
Yes, depending on the product (e.g., Windows Server, SQL Server), they support virtualization. We help verify compatibility before purchase.
Can we downgrade or upgrade with pre-owned licenses?
Downgrade rights are usually available with Volume Licenses. Upgrade rights are not included unless you buy Software Assurance separately.
Do we need to uninstall from the original device?
Yes. By law, the previous owner must uninstall and cease using the software before transfer.
📦 DELIVERY & INSTALLATION FAQ
How do we receive the license after purchase?
→ You’ll receive:
- License key(s)
- Download link or ISO
- Product documentation
- Proof of ownership and transfer documents
How long does delivery take after order confirmation?
Typically 3–5 business days, depending on the product and validation steps.
Will you help with installation and activation?
Yes, our technical team provides step-by-step installation guides and remote support if needed.
What if the license doesn’t activate?
We provide activation assistance and a replacement or refund if the license is not functional or compliant.
🛠️ SUPPORT FAQ
Do we get Microsoft support with these licenses?
Microsoft support is not bundled unless you purchase Software Assurance. However, we provide first-line support and setup guidance.
Can we transfer the license again later?
Yes, Provided the next buyer follow the legal guidelines for transfer and unistall from your system
What technical support do you offer post-sale?
We offer limited installation and activation support. Extended support options can be purchased.
💰 COMMERCIAL FAQ
How much can we save by buying pre-owned licenses?
Clients typically save between 30–70% compared to new license prices.
Is there a minimum order quantity or value?
No minimums for most products, but volume discounts apply for bulk orders.
Can we mix pre-owned licenses with new ones in our IT environment?
Yes, mixing is fully acceptable and does not affect compliance or functionality.
Are there any recurring costs or annual fees?
Pre-owned licenses are perpetual, and you pay once unless you opt for additional services.
Do you offer discounts for bulk or multi-year purchases?
Yes, we offer volume-based pricing and custom deals for large deployments or long-term relationships.
What payment methods do you accept?
Bank transfer, credit card, and sometimes UPI (for India). Invoices are GST-compliant.
Is GST applicable on pre-owned licenses?
Yes, GST is applicable on resale of software licenses in India as per current tax laws.